About shopping on WhatsApp | WhatsApp Help Center
Shopping on WhatsApp is quick and easy for businesses and their customers. Note: Some of these features may not be available to you yet. There are a couple different ways that customers can connect with businesses on WhatsApp.
How to place an order using cart | WhatsApp Help Center
When you are visiting a business’ catalog on WhatsApp, use the Message business button to start a conversation, or use the Add to cart button to begin the order process.
Shopping, Payments, and Customer Service on WhatsApp
Oct 22, 2020 · Shopping - We will expand ways for people to check out available products and make purchases right from a chat. We also want to make it easier for businesses to integrate these features into their existing commerce and customer solutions. This will help many small businesses who have been most impacted in this time.
Making it Easier to Shop on WhatsApp with Carts
Dec 8, 2020 · Starting today, we’re excited to bring carts to WhatsApp. Carts are great when messaging businesses that typically sell multiple items at once, like a local restaurant or clothing store. With carts, people can browse a catalog, select multiple products and send the order as one message to the business.
About using the shopping button | WhatsApp Help Center
The shopping button ( or ) gives customers access to a business’s catalog directly from their chat screen. This makes it easy for them to explore a business’s products and services while using WhatsApp. Customers can still access a business's catalog from their business profile.
WhatsApp Shopping Catalog: All You Need to Know for 2025
Explore the comprehensive guide to WhatsApp Shopping Catalogs. Discover how to leverage this feature to enhance your online business, optimize customer experience, and unlock new avenues for sales. Tap into the power of WhatsApp's 1.2 billion user base today.
How to Use WhatsApp's Cart Feature to Shop Online - Business Insider
Jan 6, 2021 · However, chatting isn't the only feature available in WhatsApp as of now — a new feature, WhatsApp Cart, allows businesses to sell items online directly through the app, making online...
What is WhatsApp Shopping? Benefits + Use Cases [2025] - Wati.io
Dec 24, 2024 · WhatsApp Shopping allows businesses to sell their products directly through WhatsApp. It combines the convenience of instant messaging with the power of conversational commerce, allowing customers to browse products, ask questions, and make purchases—all within a familiar chat interface.
WhatsApp shopping: The messaging app introduces carts, shop …
Dec 8, 2020 · WhatsApp introduced a new shopping tool in its platform, adding carts for users to shop from businesses through direct messages. With carts, customers can browse a catalog, select multiple...
WhatsApp Shopping: How to Set Up and Optimize Your Business …
Aug 16, 2024 · Using WhatsApp Shopping makes talking to customers easier and helps them buy faster. You’ll sell more. Tools like automated replies and analytics help you give great support and make your messages hit home. WhatsApp Shopping makes shopping easy and fun right in the WhatsApp Business app.