If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

The year 2024 was pivotal for artificial intelligence (AI). Nearly three out of four businesses are using AI for at least one function, fundamentally changing how organizations make decisions and ...

The increasing use of productivity monitoring tools has raised a series of questions concerning the balance between workplace (or remote work) efficiency and employee privacy and trust. When applied ...

To understand where AI is heading, we must examine the changes it has brought across different sectors. Contact centers offer a particularly clear ...

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The promise of AI tools with the agency to make decisions has potential – but adopters would be wise to understand what AI agents can do well. CallRail can now track leads from AI-powered search ...

A lifecycle-based approach reflects the fact that small business will need different types of support all along the way – before buying, during the purchase and afterwards. Small business leaders may ...

Reports Want AI Agents? Upgrade Your Tech Stack Newly published research from Tray.ai reveals that 42% of surveyed enterprises plan to build over 100 AI agent prototypes and 68% are budgeting $500,000 ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: some of the news out of AWS re:Invent ...

She stated, “The single biggest cost in the contact center is not the cost of technology or network services; it’s the cost of agent resources. If we can find a way to increase containment through ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Five9’s new feature for Microsoft Teams, ...