As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.
Day one keynotes at Enterprise Connect posited that agentic AI is the key to providing the level and quality of CX that users demand.
AIR Pro is RingCentral’s answer to a critical adoption barrier: most enterprises don’t have AI processes to operationalize conversational AI at scale.
From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.
Confusing naming conventions, uncertain ROI and growing compliance concerns are among the barriers to wider adoption.
As AI agents execute more workflows and resolve more defined problems, customers will expect pricing that reflects those outcomes.
Mitel Edge enables local-only comms deployments; Workforce Experience simplifies the unified comms experience for workers.
It’s a new location for Enterprise Connect, and a new evolution for discussions around AI. But, key operational challenges in ...
Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate’s approach aims to deliver ...
The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...
This new offering on Snowflake's AI Data Cloud will allow telecom providers the ability to generate synthetic data for analytics and testing.
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