Somya Kapoor, CEO of IFS Loops, explains how agentic AI and digital workers are transforming industrial operations - turning complexity into a new source of intelligence and competitive advantage.

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

I've been getting a bit punchy lately covering far too many HR solutions. The latest briefing apparently pushed him over the ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Today, better clocks can help automatically compensate for network link flaps that occur when a high-performance network card ...

Agentic AI technology can free up human beings from repetitive tasks that can be automated, leaving people free to apply ...

Viven has emerged from stealth with an employee digital twin to improve collaboration. Viven CEO and Cofounder Ashutosh Garg ...

That's Dreamforce over for another year. Here's the skinny on how it all went, with commentary from CEO Marc Benioff for ...

Joe Inzerillo is a fairly recent recruit to the world of enterprise software, but he's effectively the famous 'Customer Zero' ...