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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.
Liventus will deliver ongoing Salesforce development and support to help streamline operations and scale with Capteris’ ...
BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...
Salesforce, Inc. (NYSE:CRM) ranks among the best set-it-and-forget-it stocks to buy. On June 27, Citizens JMP reaffirmed its $430 price target and Market Outperform rating on Salesforce, Inc.
In the case of some of Salesforce’s employees, the whole “move on to do higher value work” thing will have to happen somewhere else. Earlier this year, the company announced that it was ...
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