Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight ...

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

With white-label options, the chatbot widget can be branded as your own, making it a seamless part of your customer experience. Despite being AI-centric, Dante also covers essential help desk features ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

The interaction, paired with what Lynn calls a “deconstructing” of her religious upbringing, sparked an idea for a story: what if there was a customer service desk in Hell? In 2021 ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

“This desk, the ‘C&O,’ which is also very well-known and was used by President George H.W. Bush and others, has been temporarily installed in the White House while the Resolute Desk is being ...

The White House has assured the public it’s snot a permanent change. President Trump ordered the iconic Resolute Desk removed from the Oval Office for refurbishment after Elon Musk’s 4-year ...