Despite seeming like a universal language – and sometimes they do function that way – emojis can be at once more vague, and ...

The use of emojis in text messaging improves perceived responsiveness and thereby enhances closeness and relationship ...

Kralik's memoir, "A Simple Act of Gratitude: How Learning to Say Thank You Changed My Life," chronicles his year-long goal of ...

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.