Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

A married couple in their 70s was found dead in their car late Saturday, June 7, a supervisor with the Schuylkill County ...

Voice AI tools are helping clinics cut paperwork and burnout, while older adults are using AI companions to feel less alone.

It’s often said that people don’t quit their job because of the job. They quit because of a horrible boss. But sometimes it’s ...

Officials are asking the community to educate themselves on water safety after two children drowned only a day apart.

The next time you call your car dealership to schedule a tune-up, the voice on the other end may not belong to a human.

The town of Grand Island settled lawsuits after a police officer allegedly ran a red light and hit a van, injuring the driver ...

LOS ANGELES COUNTY, Calif. - Ted Koerner thought losing his beloved Altadena home to the Eaton fire was bad enough until he ...

Does the concept of artificial intelligence intimidate you? Or do you figure it won’ t have much impact on your life, so why ...

The Nashville Mayor’s Office is under pressure to meet an October 1 deadline to investigate allegations of a toxic and ...

Another industry that’s found a home in Utah County is contact centers, sometimes called “call centers.” These are companies that allow other companies to outsource their customer relations. According ...