Call center jobs are “not for the weak,” says a work-from-home employee. In a video with over 534,000 views posted to TikTok, the worker explains why. TikTok user @aprettygayfem is a ...

And there is no nationwide standard for supervising 911 call centers. “While supervision is important,” said Harriet Rennie-Brown, a former president of the National Association of State 911 ...

As if that wasn’t enough, she responded with what arguably every call center virgin detests hearing: “Then call your supervisor! I don’t want to talk to you anymore!” I have been in the BPO industry ...

Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you to measure the efficacy of the call center and identify areas that need ...