Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce will be our new commerce provider, customer service, all of those things. Agentforce, to me, was the frosting on the cake. It takes us to a whole new level.

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

According to a Salesforce survey, 66% of customers expect companies to understand their needs. ... Service Blueprint Customer Journey Map: They start with any of the above three maps, ...

Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Salesforce today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’ s underlying metadata ...