Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Popular appliances brand SharkNinja is testing Agentforce AI as part of its new Salesforce commerce and service capabilities. The post SharkNinja embarks on its Salesforce AI journey appeared ...

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce, Inc. (NYSE:CRM) is one of the 10 AI Stocks in the Spotlight. On June 20, Cantor Fitzgerald analyst Matthew Vanvliet reiterated an “Overweight” rating on the stock and maintained the price ...

Brands must ensure customer journeys are as accurate and relevant as possible so customers and prospects can be guided into the appropriate parts of the funnel.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Salesforce today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’ s underlying metadata ...

To reduce its impact on the planet, Salesforce will also help compensate for its business travel emissions through the purchase of Sustainable Aviation Fuel certificates from JetBlue. “The future of ...