Salesforce is the leading CRM vendor with 21.7% of the CRM market share. (Gartner) Salesforce revenue is expected to reach $37.8 billion to $38.0 billion in 2025, from $34.9 billion in 2024.

SAP Customer Experience won TrustRadius Top Rated awards for SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud four years in a row.

Step one: expand your range of products. SAP has improved its front-office chops by buying CRM firms (like CallidusCloud) and marketing platforms (such as Emarsys). Though Salesforce has not gone ...

Russian steel billionaire Alexey Mordashov said that developing a homegrown alternative to the widely-used business software made by Germany's SAP will require more time and money than anticipated ...

May 26 (Reuters) - French IT firm Capgemini , opens new tab said on Monday it was partnering with Germany's SAP , opens new tab to deploy custom Mistral AI solutions for sensitive industries.

Klein said SAP has the “broadest suite of applications in the [IT] industry”, the “semantically richest business data”, and AI that already makes SAP itself 30% more productive.

The latest CRM Playaz industry watch party was focused on the opening keynote at SAP's Sapphire 25 event held earlier this week. And with all of our keynote watch parties, we give our knee-jerk ...

New flaw also exploited in zero-day attacks. While SAP did not confirm that CVE-2025-42999 was exploited in the wild, Onapsis CTO Juan Pablo Perez-Etchegoyen told BleepingComputer that the threat ...

The new CRM is now used in four of the company's markets in Zurich. "We see a significant increase in customer interaction because it takes less time," Vidović said.

Microsoft Dynamics 365 CRM distinguishes itself with its AI-driven capabilities, including the innovative Microsoft Copilot. This feature assists agents by generating contextually relevant ...

On the brink of CRM 3.0 So what’s the big takeaway from Possible and from Lanzi’s view of the world right now? It’s that CRM, commerce, media, AI and storytelling are no longer separate topics.

One of the best CRM platforms for small to medium-sized enterprises (SMEs) in the world is Zoho CRM. Zoho offers a range of tools and solutions built to help businesses with CRM. The solutions range ...