The hackers stole the company's member list, which included customer names, addresses, and contact information.

Rise Of Experiential Retail. Customers are looking for the retailers they shop with to offer them unique in-store experiences they can't get online. According to Salesforce data, ...

The old adage, “the customer is always right” is no longer enough. The 2018 retail customer is always on, and that reality is forcing physical retail brands to raise the customer experience ...

Getting the value exchange right is key to unlocking the potential of commerce media networks. More personalized, relevant ...

Taking your retail brand to the next level and attracting an equity investment requires not only business acumen but ...

A new study of customer loyalty out of Wharton Baker Retailing Center conducted in two waves, before coronavirus retail shutdowns and after, found overall customer loyalty decreased during and ...