Where else should a new breed of customer service chatbot debut but at an event called Shoptalk? The Las Vegas conference was the natural pick for Linc, whose automated customer experience ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

In our The State of AI in Retail report, 72% of the retail leaders surveyed in February 2024 said customer experience was a primary or major driver behind adopting AI. Subscribe to the Daily ...

Claire Rowland at Node4 explains the human factor that drives modern customer service Like many sectors across the economy, the customer service ecosystem has spent much of the last two years getting ...

Read on to learn how workplace furniture impacts retail productivity. Retail workers face demanding shifts that require ...

TROY, Mich.: 28 March 2024 — U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study,SM ...

Great customer service is rarely a mistake; it’s usually a priority of those in charge. Kudos to Mr. Allen and his staff for prioritizing customer service to their customers, the taxpayers.

You wanna know who the true heroes of the world are? Retail clerks and customer service reps. I'm in awe of anyone who can deal with the general public on a day-to-day basis and not commit murder ...

Customer service and experience are having more impact on overall sales and loyalty. In fact, 86% of shoppers say they are willing to pay more for better customer experiences. By 2020, customer ...