One popular online store that readily hands out coupons via live chat is BassProShops.com, which is a huge shopping destination for hunters, fishermen, and outdoors-men.

It's no secret that live chat software is a powerful tool for businesses of all sizes. In today's digital age, customers expect companies to be available 24/7 to answer their questions and resolve ...

Most Fridays, advice columnist Carolyn Hax takes your comments and questions. Carolyn has hosted this chat since 1998, answering your wide-ranging questions about life, family, relationships and ...

I'll be starting my weekly live chat on HoustonTexans.com in about 15 minutes. Stop on by and send in a question or comment.

Drawing on my experience moderating Poynter.org chats via Cover it Live, I’ve come up with 10 tips on how to moderate a successful live chat. Determine your topic.

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended weekday hours or weekend support.

In a review of more than 45 million live chats across 14 industries from January 1 to December 31, 2018, Comm100 found that the aggregate customer satisfaction rate increased for the first time in ...

Most Fridays, advice columnist Carolyn Hax takes your comments and questions. Carolyn has hosted this chat since 1998, answering your wide-ranging questions about life, family, relationships and ...