This scenario illustrates the "AI pricing paradox"—the very engagement that companies want to encourage can erode margins if ...

Every sales playbook starts the same way: Get more customers. But growth isn’t a numbers game; it’s a loyalty game. In most ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

With fewer than 100 restaurants remaining, TGI […] The post TGI Fridays Changed 85% Of Its Menu To Attract More Customers ...

In 2024, QSRs relied heavily on discounts and value menus to attract customers grappling with rising costs. While these strategies succeeded in maintaining traffic, they failed to build long-term ...

JPMorgan Chase, the largest bank in America, is suing more of its customers for fraud, accusing them of stealing thousands of dollars by taking advantage of last year's so-called "infinite money ...

Customer interest in bank advice rising: More than one-fourth (26%) of bank customers say they are “very interested” in receiving bank advice or guidance, up from just 19% in 2021.

NEW YORK — More Klarna customers are having trouble repaying their “buy now, pay later" loans, the short-term lender said this week. The disclosure corresponded with reports by lending ...