From pet supplies to office furniture, online retailers in just about every market have been offering live chat services on their websites with success. According to the National Retail Federation ...

4) 44% of online consumers say that having questions answered by a live person during an online purchase is one of the most important features a website can offer. This is fascinating.

Until now, one thing common in online games was missing from Roblox: voice chat.Players communicated with each other entirely through text messages, or using pre-set actions and sound bites.

AI-generated live chat summaries and channel QR codes are currently being tested on the YouTube platform. Credit: Sheldon Cooper/SOPA Images/LightRocket via Getty Images There are some new ...

Microsoft is testing out party chat and free-to-play online multiplayer games, minus the Xbox Live Gold requirement.

It's no secret that live chat software is a powerful tool for businesses of all sizes. In today's digital age, customers expect companies to be available 24/7 to answer their questions and resolve ...