Users will interact with the Support Assistant through a chat interface, similar to the current live chat option. This AI is ...

Apple code shows that the company is working on an AI-powered Support Assistant for the Apple Support mobile app.

Apple might be the next company to add a ChatGPT-style chatbot to its Support app. Here's why that might not be a terrible idea.

In a striking display of India’s advancing space capabilities, ISRO Chairman Dr V Narayanan and senior scientists held a live ...

Even when people did connect to an agent, many complained of receiving incomplete, inaccurate or unclear information, says ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Yesterday might have been filled with big T-Mobile announcements, like free DoorDash DashPass for everyone, but Verizon went ...

The Apple Support app could soon gain a ChatGPT-style AI assistant, which could be powered by Apple Intelligenceor ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Google made Veo 3 available for free to Pixel 9 Pro, added Gemini support to Pixel Watches, and brought gaming support to ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...