H&R Block has agreed to pay $7 million and make significant changes to its online tax filing products after a Federal Trade ...

The FTC’s February 2024 complaint detailed several allegations against H&R Block, including that it unfairly forced consumers to contact customer service to downgrade to a lower-cost product ...

Among the allegations were charges that H&R Block failed to explain what its various tax products covered, such as which forms and schedules might be included in “free” products. That, the FTC ...

H&R Block additionally deletes any progress you've made in filing your tax return if you change tiers. According to the FTC's settlement with H&R Block, this shouldn't be an issue beginning in 2026.