The Dynamics 365 round-up for this year's Ignite conference offers a look at the new Project Operations Service, a fresh first-party voice channel for Customer Service, and more updates.

The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

“Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that ...

Gain 360-degree customer insights: Dynamics 365 consolidates data from multiple sources to create a unified view of each customer. This includes past purchases, service interactions, social media ...

Microsoft also mentioned that the Dynamics 365 Field Service app is now supplemented with Tasks in Microsoft Viva Connections. The separate Viva Connections product is used for company messaging.

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Dynamics 365 Customer Service Equips service agents with tools to resolve issues efficiently, deliver personalized support, and ensure customer satisfaction. Dynamics 365 Marketing ...

Over in Dynamics 365 Customer Service, Copilot can draft “contextual answers” to customer queries via chat or email and provide an “interactive chat experience” for customer service agents ...

Dynamics 365 CoPilot was introduced by Microsoft to provide interactive, AI-powered assistance across the company's functions, all the way from sales service and marketing, to the supply chain.