These included Customer Service, Sales, Marketing, Finance and Operations, and more. Today, a new addition for Dynamics 365 Customer Service has been unveiled .

The Dynamics 365 round-up for this year's Ignite conference offers a look at the new Project Operations Service, a fresh first-party voice channel for Customer Service, and more updates.

The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that ...

And Dynamics 365 Customer Service Insights would get more extensibility via the Microsoft Power Platform, especially with Power BI, officials said at that time. Today, ...

Gain 360-degree customer insights: Dynamics 365 consolidates data from multiple sources to create a unified view of each customer. This includes past purchases, service interactions, social media ...

Dynamics 365 Customer Service Equips service agents with tools to resolve issues efficiently, deliver personalized support, and ensure customer satisfaction. Dynamics 365 Marketing ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.