AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Without a shared view of what counts as a qualified conversion, the numbers from your sales and marketing teams can end up telling very different stories.

Customer data management best practices offer business opportunities to secure data, engage customers, grow sales, and ...

As data centers evolve to meet the growing demands of AI, cloud computing, and high-density workloads, the concept of ‘lights out’ or fully autonomous data centers is gaining traction.

Pew Research Center is a nonpartisan, nonadvocacy fact tank that informs the public about the issues, attitudes and trends shaping the world.

Pew Research Center is a subsidiary of The Pew Charitable Trusts, its primary funder. This fact sheet was created to better understand teens’ use of social media.