Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...

Microsoft on Wednesday introduced a preview of Copilot in Dynamics 365 Field Service, along with describing multiple other 'frontline worker'-type product positionings.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

Microsoft Dynamics 365 Customer Service Increase customer loyalty, retention rate, and company revenue with Microsoft Dynamics 365 Customer Service. We help you connect with your customers in a whole ...

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities.

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...

SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 36 ...

Microsoft has included Facebook Messenger as an expansive and configurable option for service teams that want to offer support to their customers through Dynamics 365 Customer Service.

Implement self-service tools and chatbots that allow customers to resolve issues themselves Deliver personalized loyalty offers to increase customer lifetime values and reduce churn To learn more, ...

Printing a company logo on receipts is a common practice which can easily be implemented in the AX for Retail POS. The process descibed below applies whether you are using AX 2009 or AX 2012.