Young Business Leader This award recognises women, aged 40 or under as of 31 December 2024, who hold a managerial position ...

When Ayesha Curry first launched her company Sweet July back in 2019, she used to think about expanding product assortment in ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

AI can personalize experiences, predict behavior and take actions on a customer's behalf. But if your customer doesn't ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

The regression is unsurprising, according to Brian Cantor, managing director of the Customer Management Practice’s digital division, which includes CCW Digital. “In addition to experiencing many of ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

With more than 40 years in the fixed ops, Andres has seen the evolution of the service department firsthand. Today, many ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...