Publix has been named to Newsweek’s 2021 America’s Best Customer Service list, ranking No. 1 in the supermarket category. “We are honored to be recogn ...

LAKELAND, Fla. — Despite the recent rise in food prices, customer satisfaction with supermarkets is up 1.3% to its highest level in 14 years, according to the American Customer Satisfaction Index.

The May issue of Consumer Reports finds that regional supermarket chains that emphasize customer service dominated its list of shoppers' favorite food retailers. Wegmans Food Markets, Rochester, N ...

Morrisons has told “idling” shop floor staff they will no longer be allowed access to stockrooms as the supermarket races to boost customer service ratings.