Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

Consumer giant PepsiCo Inc. (PEP) has struck a deal with Salesforce (CRM) to implement its Agentforce digital labor platform, ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

Customer relationship management (CRM) software offers major benefits when it comes to sales, marketing and customer service functions. When all members of these teams can see recent interactions ...

Expedify, the conversation-first CRM platform, has launched India’s first truly agentic, AI-native CRM, a system that thinks and acts like a team member to facilitate natural, real-time conversations ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The department went out to tender for a customer relationship management (CRM) system in April 2025, worth up to £1bn excluding VAT, as well as a contact centre as a service (CCaS) provider, with ...

AI powered CRM orchestrates work across departments for fast, seamless experiences across the entire customer lifecycle, reducing time spent swivelling between applications and customer requests. In ...