Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Consumer giant PepsiCo Inc. (PEP) has struck a deal with Salesforce (CRM) to implement its Agentforce digital labor platform, ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

Expedify, the conversation-first CRM platform, has launched India’s first truly agentic, AI-native CRM, a system that thinks and acts like a team member to facilitate natural, real-time conversations ...

10 Innovative AI Applications in Customer Service. From dynamic call routing and AI agent support to automation throughout the customer journey, here are 10 ways that today’s customer service teams ...

We list the best CRM for startups, to make it simple and easy for a new business to manage communications and customer relationships. Although CRMs are well known for their role in large ...

Cloud-based software, real-time analytics, and CRM tools must interlink effectively to provide swift service and accurate information. When retail teams rely heavily on digital solutions—from ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Salesforce unveiled AI-driven Agentforce for Retail and Retail Cloud with Modern POS to enhance retailer ... customer service teams, ... CRM shares are down 2.41% at $319.03 at the last check ...