Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Technology, trends, and cutbacks combine to push these familiar roles toward obsolescence faster than most workers expect.

If you’re on the search for a brand-new career opportunity, McDonald’s UK is currently hiring 507 job positions across the UK ...

Tomorrow is the 4th of July, the only time of the year Americans say the day and month in the correct order. We find ...

"The fantasy bookers. They inquire for the thrill. They attempt to sext, ask for additional information, and send NSFW pics, ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Whether you’re struggling with burnout and stress in your current role or simply craving more flexibility, easy remote, ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use ...

Fintech Giant Klarna Goes Back on AI Replacements for Customer Service Jobs Swedish fintech company Klarna is reversing a decision to replace human workers with Artificial Intelligence (AI ...

Sky will cut about 2,000 jobs — equivalent to 7 per cent of its workforce — as the broadcaster replaces more of its traditional call centre roles with online and AI-guided services. UK-based ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...