"The fantasy bookers. They inquire for the thrill. They attempt to sext, ask for additional information, and send NSFW pics, ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Whether you’re struggling with burnout and stress in your current role or simply craving more flexibility, easy remote, ...

The tech giant is keen to show staff how much AI is transforming its own workplace. Read more at straitstimes.com. Read more ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

According to a recent report by Bloomberg, Microsoft says AI is helping cut costs in a big way, especially in customer service. During a presentation this week, chief commercial officer Judson Althoff ...

If you’re on the search for a brand-new career opportunity, McDonald’s UK is currently hiring 507 job positions across the UK ...

Sponsored content Paul Sims, head of self storage at Le Gallais Self Storage, tells Emily Moore why customer service sits at ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Think you need an Ivy League diploma and a corner office to hit millionaire status? Think again. Some of the highest-earning ...

Executives from Salesforce, Amazon, OpenAI and more have weighed in recently about how AI is affecting the job market.