A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

"The fantasy bookers. They inquire for the thrill. They attempt to sext, ask for additional information, and send NSFW pics, ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

Whether you’re struggling with burnout and stress in your current role or simply craving more flexibility, easy remote, ...

Sponsored content Paul Sims, head of self storage at Le Gallais Self Storage, tells Emily Moore why customer service sits at ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

If you’re on the search for a brand-new career opportunity, McDonald’s UK is currently hiring 507 job positions across the UK ...

Think you need an Ivy League diploma and a corner office to hit millionaire status? Think again. Some of the highest-earning ...

A Nigerian lady who moved to Canada has recounted her experience when she worked for a bank in the North American country. A ...

Feeling like your age is holding you back in the job market? You're not alone. Many people, whether re-entering the workforce ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...