Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The tech giant is keen to show staff how much AI is transforming its own workplace. Read more at straitstimes.com. Read more ...

According to a recent report by Bloomberg, Microsoft says AI is helping cut costs in a big way, especially in customer service. During a presentation this week, chief commercial officer Judson Althoff ...

Sponsored content Paul Sims, head of self storage at Le Gallais Self Storage, tells Emily Moore why customer service sits at ...

If you’re on the search for a brand-new career opportunity, McDonald’s UK is currently hiring 507 job positions across the UK ...

Executives from Salesforce, Amazon, OpenAI and more have weighed in recently about how AI is affecting the job market.

Despite laying off nearly 15,000 employees this year, Microsoft claims its artificial intelligence tools are delivering major cost savings and productivity gains.

Tasks once handled by junior paralegals are now routinely executed by AI; with AI automating many basic jobs, young graduates ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

Althoff said that AI helped Microsoft save over $500 million in its call centres alone last year and led to higher employee ...

Telstra’s latest job cuts come after CEO Vicki Brady told investors in May the company’s use of AI systems would contribute ...