Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat ...

What Home Depot Just Taught Me (and Not in a Good Way) About Customer Service As a business owner, picture yourself on the other end of a customer interaction. What would you really want to happen?

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a ...

We’ve devolved into a culture that demands choices, and we have chosen to devalue personal interaction for a good deal. Bad choice.