If you’re a customer service leader planning for the second half of 2024 and beyond, consider leveraging this powerful trio of strategies to improve your results for the long term.

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. Published Aug 07, 2023 ...

Customer demand for convenience, flexibility and choice is putting kiosks in the front-row seat, enabling retailers to shift staff resources and increase service excellence.

4 Keys to Customer Service Excellence. Customer service is emerging as a critical differentiator for businesses. McKinsey suggests that the ability to have more effective customer interactions is hard ...

The new customer service operational excellence is to automate as much as possible - not for cost-savings, but to put the customer in charge or their own experiences and faster resolution.

Three Customer Service Megatrends: Post-Pandemic Customer Service Excellence . Upland InGenius Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

Effective service leadership. Customer Service Week also emphasises the role of effective service leadership, which forms the basis of a strong and long-lasting customer-centric culture. It brings ...

Delivering excellent customer service begins well before people start buying from you. You need to think about your customers during the product creation and distribution phases, put customer ...

As Batteries Plus embarks on a campaign focused on being The Experts In Charge of all battery and power solutions, the ...

Paycom Software, Inc., a leading provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in Customer Service Award winner. Business Intelligence Group ...