There have been many articles and contributions by various personalities on the life and times of Rienzie Wijetilleke, ...

Frost & Sullivan is pleased to announce that AeC has been awarded the 2025 Brazilian Company of the Year Award in the customer experience management (CXM) industry for its outstanding achievements in ...

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

Lone Wolf Exteriors has announced that it is expanding its home siding replacement services to new areas across Texas. This ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I ...

Join us for an in-depth exploration of ISO 20022 and its transformative impact on banking customer service. This session will delve into how the adoption of ISO 20022 standards can significantly ...

Endurance named "Organization of the Year" and "Customer Service and Support Team of the Year" at the BIG and Globee® Awards.