When one cashier was faced with a choice between acting responsibly and obeying a ridiculous rule, she decided to show her ...

City of Johannesburg's Randburg Customer Service Centre has reopened, and is operating at full capacity after a fire saw it ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I resume driving the car ... experience ended not with a bang but with a ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.