When one cashier was faced with a choice between acting responsibly and obeying a ridiculous rule, she decided to show her ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I resume driving the car ... experience ended not with a bang but with a ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

A community came together this week to honor a beloved Kroger cashier, who's retiring after 21 years of service, days before her 95th birthday.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

In a trending video with more than 22,000 views, cashier and TikTok user Lyric (@3lgoofyy) shared the details of a recent encounter with a customer. “I don’t care how short you are, by 30 ...

Gen Z Cashier Left in Tears by Customer, Millennial Knows What To Do Published Oct 21, 2024 at 9:45 AM EDT Updated Oct 21, 2024 at 10:51 AM EDT By Lydia Patrick ...

A customer returned to a grocery store he had fainted in to give flowers to the cashier who helped him. This could be an example of the medical phenomenon known as "supermarket syndrome." ...