These days every business leader I know recognizes the value of providing an exceptional total customer experience.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Cathay Pacific continues to strengthen its network in India with the resumption of its non-stop passenger service from Hyderabad, the capital city of India’s Telangana state. The resumption took ...

VTA said copper theft "skyrocketed" during the three-week-long worker strike. Before light rail service can resume, crews have to inspect power lines to ensure they are functional. Limited bus ...

With the union worker strike over, some VTA bus service will resume Friday, with more bus lines and light rail services restarting over the next few days. VTA has yet to determine which bus lines ...

Railways Minister Hanif Abbasi has announced that train services to and from Balochistan, which were suspended after the attack on Jaffar Express, will resume from March 27 (today). The terrorists ...

A Mingo County fire department that was closed after its chief resigned is back in service Tuesday ... s board of directors in order to resume operations. “We would also like to extend a ...

How Much Does a Cashier Make? Cashiers made a median salary of $29,720 in 2023. The best-paid 25% made $34,500 that year, while the lowest-paid 25% made $26,870. The metropolitan areas that pay ...