These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Regular manicures are part of Ashleigh Johnson’s beauty routine. She grew frustrated, though, by the customer service she and her friends were getting at nail salons. “It was very unsanitary ...

Paxiom Group welcomes NCC Automated Systems to provide even more ways to automate and innovate processing, packaging, ...

A man enters various stores under the guise of shopping - first for a couch, then for a laptop - to observe and reward good ...

Recipients of government assistance programs like the Supplemental Nutrition Assistance Program (SNAP) who use Electronic ...

Rena Scott, a retired registered nurse in Virginia, usually has 10 to 12 active Temu orders at any given time.

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants ...

Intel opened its Intel Foundry Direct Connect customer-focused event Tuesday in San Jose with a keynote by CEO Lip-Bu Tan, ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms* for the fourth consecutive ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...