Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

Google Chrome browser will stop trusting TLS certificates issued by Chunghwa Telecom (CHT) starting August 1, raising public concern. CHT chairman Alex Chien clarified that the move does not stem ...

The Louisiana Attorney General’s Office has issued a cease and desist letter to CVS, accusing the company of improperly using the personal contact information of Louisiana citizens for political ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When ...

Elon Musk: There is an 80 percent chance Starship’s engine bay issues are solved "Once you have the transportation system to Mars, then there's a vast set of opportunities." ...

Customers will always have unique and common problems. Learn how customer complaint tracking drives improvement and delivers better experiences.

Amazon.com Inc. customers are suddenly getting refunds for products they purchased and returned as far back as 2018, along with apologies from the online retailer after it discovered “unresolved ...

Consumers are noticing AI-based shopping tools and starting to use them, but that doesn’t mean they are fully comfortable with the technology.

PORTSMOUTH, Va. (WAVY) — The Virginia DMV website is fully operational after many across the Commonwealth experienced issues on Thursday morning. DMV’s website had posted an alert about… ...

The Belk department store chain is experiencing issues with some functions, affecting its ability to handle customer orders and returns, according to multiple media outlets. Belk could not be ...

San Diego's Public Utilities Department has drastically reduced customer wait times and cut its backlog of held water bills to help improve customer service issues.