The cycle begins again. Creative lead rushes over with that familiar panicked expression. “We need graphics for tomorrow’s client demo!” Guess who just won the assignment? Pull up your usual ...

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

I called the Ford Customer Relationship Center ... cuts to be taken in order to expedite decisions,” advised one passage. “Bring up irrelevant issues as frequently as possible.” As I waited for news ...

Artspace, the Minneapolis-based nonprofit that builds affordable housing across the country, is under fire for the conditions of its Seattle buildings.

Tool aims to solve the mystery of non-coding sequences — but is still in its infancy.

A man accused of raping a customer in a Canberra shopping centre art shop where he worked is behind bars after an ACT Supreme Court jury found him guilty within four hours.

From the outset, it's important to take a proactive stance. Engage your customers by asking them to pinpoint any potential complaints that may arise from building occupants. Identifying these concerns ...

Plant-based meats typically have a lower environmental impact than animal products, but when one shopper unpacked a box of ...