The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I resume driving the car. “Would you put your kids in it?” I’d ask.

Train your customer service call center representatives appropriately so they are able to address and resolve the most frequent call concerns. A company representative who has to continually put a ...

YoungWilliams uses Azure AI–powered technology to enrich government services YoungWilliams sought to improve its call center efficiency through AI. The company chose Microsoft because it was the best ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM Group for the fourth ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX.

He left Meta in late 2021 to start Lace AI, a startup that has developed AI-driven customer service software for home service companies.

Adding paid time off and other thoughtful benefits can help reduce customer-service rep turnover.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

How T-Mobile achieved record levels of quality and productivity by Matthew Dixon Visit any big company, and few departments will be as instantly recognizable as customer service. The call center ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.