Olivia, the AI chatbot McDonald’s uses to streamline job application processes, exposed an estimated 64 million chat logs ...

Chatbots are sometimes posing as therapists—but are they helping or causing harm? Psychologist Vaile Wright shares her ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

A few weeks ago, while comparing language proficiency in essays written by ChatGPT with that in essays by human authors, I ...

With human guidance, AI can deliver empathy at scale—and that may be its most transformative power. Empathetic design could ...

Nonprofits, including Education Above All and Tech To The Rescue, are using AI to address global inequities and promote ...

ANALYSIS: Grok is the latest in a long line of AI chatbots to have turned Nazi after being exposed to the depth of online human thought, Richard Hall writes.

I found myself pouring my heart out, not to a human, but to a chatbot named Wysa on my phone. It nodded—virtually—asked me how I was feeling and gently suggested trying breathing exercises.

A new study highlights how a simple typo can prompt an AI-powered tool to incorrectly advise a patient against seeking ...

Chatbots will only send follow-up messages after a user has initiated a previous conversation, according to Meta. If the user ...

Chatbots may be contributing to a wider distrust in democratic institutions, new report finds. Credit: Jakub Porzycki / ...

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