AI can help web teams shift from reactive fixes to proactive management, preventing issues, improving UX and reducing costs ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture ...

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...

Crownpeak’s FirstSpirit expands its digital quality management capabilities with new open-source modules for Drupal and ...

Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive.

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

On Aug. 7, 2025, OpenAI launched GPT-5 with a unified routing system but removed direct access to GPT-4o for many users. The removal sparked backlash from loyal users who had built workflows and ...

Acquisition enhances the Conversation Cloud™ with intelligent orchestration and expanded AI capabilities, helping regulated industries reduce friction, increase completion rates, and connect with ...

The Gist No single center. In a composable digital experience (DX) stack, there’s no monolith—just a unified focus on the moving customer across all touchpoints. Customer-centric by design ...

Four out of five consumers want clear governance of AI interactions but less than a third of organizations currently have comprehensive policies San Francisco, Aug. 7, 2025 — New data released today ...