Viven has emerged from stealth with an employee digital twin to improve collaboration. Viven CEO and Cofounder Ashutosh Garg ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

I've been getting a bit punchy lately covering far too many HR solutions. The latest briefing apparently pushed him over the ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

The Social Services department of Barcelona City Council delivers social care to more than 200,000 people, about 15% of the ...

David Yurman is a privately-held jewelry company based in New York. Founded by a sculptor and a painter, the House of Yurman ...

Agentic AI technology can free up human beings from repetitive tasks that can be automated, leaving people free to apply ...

We're knee deep into Oracle AI World - and the newsfeeds are surging. But on the ground, I was able to dig into some AI ...

Salesforce’s Chief Operating and Financial Officer (COFO) Robin Washington is in reflective mood during a catch-up at this ...

The collaboration vendor has good ideas, big ambition, a positive message, and a touch of glamour. But is that enough to ...

It's only been a year since Agentforce was first mentioned at 2024's Dreamforce. Twelve months on Salesforce CEO Marc Benioff ...

Advertising giant Publicis Group began to make a €12 billion bet on AI over a decade. The time is now ripe for the firm to ...