The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

We recently published 10 Stocks Moving on Buzzing News as Analyst Issues Strong Warning About AI Valuations. Salesforce, Inc.

The channel, a primary distribution system for many tech vendors, has long been a crucial route to market and integral from a business development perspective. In recent times, it has seen significant ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited ...

My company sells and implements five customer relationship management applications and we've been doing this for too long to mention here without depressing myself. We've implemented CRM systems at ...

CRM solutions will take center stage this week as three major CRM companies — Interface Software, Kana, and RightNow Technologies — launch new versions and modules of their applications. The products ...

TWO CRM (CUSTOMER relationship management) companies, Chordiant and Onyx, are beefing up their offerings by acquiring smaller vendors. Chordiant announced late Monday that it will buy PrimeResponse, a ...

Paul Greenberg: What is your definition of CRM (not the formal definition of CRM)? Clint Oram: For me it's the same that it's always been. I'm looking for a personal assistant for my customers. A ...

We recently published Top 10 Buzzing Stocks to Watch as Analysts Predict AI-Led Bull Market Will Continue. I is one of the ...

Spring ’04 is the 15th iteration of Salesforce.com’s subscription-based software. In other CRM news, systems and security management vendor NetIQ upgraded its Web site analytics offering, WebTrends.