In the age of instant communication and personalized service, guest messaging software has become a must-have in the modern ...

JD Power has released its 2025 North America Hotel Guest Satisfaction Index Study, revealing a slew of key insights into the ...

Since the mid-80s, this popular hotel chain has pulled out all the stops to make guests feel welcome when they check in (by handing out a cookie).

When family and friends come to visit, you want them to have a clean place to stay at the very least. Ideally, they’ll feel welcome. The Hotel Pommier in Chariton hopes to accomplish both of those ...

Sarasota's newest waterfront restaurant and bar will welcome hotel guests and locals beginning this week.

Nor does it stop at feeling welcome. Hotel guests who got “service with a smile” were six times more likely to remember their visit, felt 51% more welcome, and 75% more likely to come back.

A post about a hotel staff member's unexpected response to a guest's "crazy" request has gone viral on Reddit. The post, shared by John Patton (u/JBPII), has amassed more than 35,000 upvotes since ...

A historic hotel nearby the White House in D.C. has its own form of a diplomat called a “Lobby Ambassador.” This story is part of WTOP’s “Working Capital” series.

The northern hemisphere spring 2026 will see the opening of Borgo Pignano Florence, a hotel set within a 15th century ...

I’ve been visiting and exploring the islands of Hawaii since 1974, when I was 9 years old. I resent the state Legislature’s decision to increase hotel room taxes by 0.75% to raise revenues ...

A Boston hotel has suspended one of its security guards after a weekend confrontation that left a lesbian couple outraged.

Nor does it stop at feeling welcome. Hotel guests who got “service with a smile” were six times more likely to remember their visit, felt 51% more welcome, and 75% more likely to come back ...