Sneaky fraudsters are again impersonating the police and using sneaky cold calls to scare people into revealing their ...

Hope you all had a wonderful Christmas, and are now ready to embrace 2025 with veritable vim and vigour...or maybe not!!! 2025 has a round, positive ring to it...as did 2020...but remember what ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it ...

Samsung's Galaxy series has integrated advanced artificial intelligence (AI) features to enhance user experience, ...

How to Access It: Open the group chat you want ... these enhancements. WhatsApp’s December 2024 update is a testament to its ...

Data Science, CleverTap, writes how AI’s transition from hype to practical utility in 2025 is set to transform marketing ...

People are the foundations upon which society and governments are built. With the evolution of government systems, human beings ...

Telephony is no exception, with VoIP (Voice ... phone calls siloed, they can bring them into cohesive dashboards that can also track text messages, emails, live chat sessions, and even conversations ...

Omnichannel contact center software refers to an all-in-one platform created for the integration and managing of customer ...

Various types of live chat solutions use a combination of communication platforms to engage with customers in real-time. Text-only chat support: This is the most preferred by customers. Most live text ...

WhatsApp users can face issues with voice calling, such as calls that don't connect or get abruptly disconnected. The inability to reach another user is another common problem. To fix these issues ...