Over 10 years ago, when life became hard, Ellen Webster set out to bring in some light, one handwritten letter at a time.

To this end, when composing the thank you note included with your store's order confirmation emails, make a point of being as polite as possible. Include the customer's name at the top of the note ...

Some parents still find thank-you notes important, while others don't. Parenting experts say teaching kids to express ...