Facility executives are under constant pressure to maintain smooth operations across their properties while juggling a myriad ...

Over the past decade, technology has become an increasingly integral part of modern business. Gone are the days when a… Read ...

To say there’s been a paradigm shift in business process management is the understatement of the century! Every business owner or manager not only KNOWS that, but has experienced the results of the ...

Robotic Process Automation is poised to be the biggest change lever for mid- and back-office operations in service organizations. It adds the most value to organizations which have manual, high-volume ...

Virtually all businesses always deal with at least one business process. Some companies may only have just one relatively simple process running the whole business. However, some others might involve ...

IT professionals today have a huge opportunity to become a strategic business partner to their organizations. By extending service management solutions beyond the IT department and across the ...

A business process manager is the overseer of the step-by-step processes that operate a business; from front to back and morning to night. Specifically, they create, measure, audit and continually ...

The strategic management process is more than just a set of rules to follow. It is a philosophical approach to business. Upper management must think strategically first, then apply that thought to a ...