A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an "insulting £3 compensation". Cato and Sean Cooper had purchased Président ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...