A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an "insulting £3 compensation". Cato and Sean Cooper had purchased Président ...

Roads and traffic monitoring site, Inrix, reports: "A30 eastbound closed due to serious fire and smoke blowing across the ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

ChatGPT is an AI model that engages in conversational dialogue. It's an example of a chatbot, akin to the automated chat services found on some companies' customer service websites.

Waiting on the phone for an hour or more to speak with a customer service representative is a waste of everyone's time. Try this instead.