Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Popular appliances brand SharkNinja is testing Agentforce AI as part of its new Salesforce commerce and service capabilities. The post SharkNinja embarks on its Salesforce AI journey appeared ...

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Brands must ensure customer journeys are as accurate and relevant as possible so customers and prospects can be guided into the appropriate parts of the funnel.

Among other things, Salesforce is determined to use generative AI to help customers transform their workloads and processes in areas such as sales, marketing, customer service, finance and more.

Salesforce today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’ s underlying metadata ...